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The service staff at Yatai provides many services to assist our customers. We offer initial consulting services, so customers can choose the best machine at a reasonable price, according to their requirements. We also can provide pictures of our products, manufacturing scene, and cutting videos, as well as cutting sample pictures.

When a customer signs a contract, we provide an equipment installation drawing within 3 days so that they can prepare for the installation in advance. If a customer wants to have products customized, we can provide real-time photos for the client as production progresses. When we are ready to deliver finished products, we first provide pictures of them to the customers. Delivery time is typically 25 to 30 days from receipt of deposit. For our customers located in countries and regions which have signed a bilateral free trade agreement with China, such as Southeast Asia, Chile, and Peru, we can provide an FTA certificate and cost can be reduced.

Within our service areas, we can send service engineers to assist with equipment installation, debugging, and training, for a fee. We also offer five days of free training. The warranty on our products is 13 months. We have established service workshops in other countries and regions, so as to better serve our customers, and we will cooperate with local service workshops to provide technical support for customers. We are also available to assist via email or phone if help is needed. These services are free of charge during the warranty period. However, if customers are from regions where we have not established service workshops, we can only provide telephone service and email service.

In addition, we can provide support for our regional distributors with product brochures, our company website, and pictures. We also provide training and technical support for our regional distributors, during which they can stay for free in our hotel. We also provide OEM services.

As a professional H beam steel production line, CNC cutting machine, welding wire manufacturer and supplier in China, our company offers portable CNC plasma and flame cutting machine, 3 phase DC inverter manual metal arc welding machine, gantry flame straight strip cutting machine, H beam steel assembling machine, and more.